Privacy Policy 91win88 – Our Commitment to Protecting Your Personal Data

This Privacy Policy describes how 91win88 ("Platform", "We") collects, uses, stores, protects and, in certain circumstances, discloses personal information provided by or collected from users ("Members", "You") who access or use our platform via the website https://91win88.best and the official 91win88 mobile app.

This policy applies to all personal information you provide to us directly during registration, financial transactions, and customer support interactions, as well as information collected automatically when you use the 91win88 platform. We are committed to protecting your privacy at every stage of your interaction with our platform, in compliance with the Malaysian Personal Data Protection Act (PDPA) 2010.

91win88 only collects data that is strictly necessary to operate the platform, process transactions, ensure account security, and meet legal obligations. The following are the categories of data we may collect from you:

91win88 collects personal data through several channels. Understanding how data is collected helps you make more informed decisions about the information you share with us.

Direct Collection

• Registration form: When you register a 91win88 account, you directly provide your name, phone number, email address, and date of birth.
• KYC process: Where identity verification is required (particularly prior to large withdrawals), you may be asked to submit a copy of your MyKad and other supporting documents
• Financial transactions: Details related to deposit and withdrawal methods (Touch 'n Go eWallet, GrabPay, DuitNow, FPX Maybank2u, CIMB Clicks, Boost, ShopeePay) are collected during the payment process.
• Support interactions: When you contact 91win88 customer support via live chat, WhatsApp or email, your conversations are recorded for quality assurance and complaint resolution purposes
• Feedback form: If you complete a survey or feedback form on the 91win88 platform, the information you provide will be collected

Automatic Collection

• Server logs: When you access 91win88, our servers automatically record your IP address, the date and time of access, pages visited, and the browser type used.
• Cookies and similar technologies: We use cookies to keep you logged in, save your preferences, and analyse platform usage patterns.
• Device data: Device type (iOS, Android, Windows), operating system, and screen resolution are collected to optimise the 91win88 platform experience for your device.
• Platform activity: Betting history, games played and platform usage patterns are automatically recorded as part of normal platform operations

91win88 uses your personal data only for legitimate purposes as stated in this policy. We do not use your data for anything unrelated to the provision of platform services to you.

Primary Purpose

• Account management: Creating and maintaining your 91win88 account, processing logins, updating your profile, and handling service requests.
• Financial transaction processing: Processing deposits and withdrawals in MYR via your chosen local payment method, verifying payments, and resolving any financial disputes.
• Identity verification (KYC): Verifying your identity to fulfil anti-money laundering (AML) and Know Your Customer (KYC) obligations, which are standard requirements in the betting industry
• Platform security: Detecting and preventing fraud, suspicious account activity, bonus system abuse, and any hacking attempts that may compromise your account security
• Customer support: Providing effective assistance when you contact the 91win88 support team, including resolving technical issues and betting disputes.

Secondary Purposes (with your consent)

• Marketing communications: Sending information about the latest promotions, new bonuses, and exclusive 91win88 offers – you can opt out of receiving these communications at any time.
• Personalise your experience: Using your activity history to suggest games or promotions that may interest you based on your usage patterns on the 91win88 platform
• Platform improvement: Analysing aggregated usage data (without identifying individuals) to understand how the platform is used and to drive continuous improvements.

91win88 does not sell, rent, or disclose members' personal information to third parties for their own commercial purposes. However, there are limited circumstances where we need to share data with certain parties for legitimate platform operations.

Authorised Service Providers

91win88 works with a select group of trusted third-party service providers to help us operate the platform. These providers are only permitted to use your data for purposes specified by 91win88 and are bound by strict confidentiality agreements:

• Payment providers: Payment gateways including Touch 'n Go, GrabPay, DuitNow, FPX, and other providers receive the transaction information necessary to process your deposits and withdrawals.
• Game providers: Companies such as Evolution Gaming, Pragmatic Play, and other slot providers may receive anonymised member IDs for game integration purposes — they do not receive your full name or financial details.
• Technology service providers: Cloud infrastructure and security providers that help us operate the 91win88 platform securely and reliably
• Analytics services: Analytics tools that help us understand platform usage patterns on an aggregated, anonymised basis for improvement purposes

Legally Required Disclosures

91win88 may be required to disclose your personal information to the relevant authorities in the following circumstances:

• Valid court orders or summons issued by Malaysian authorities
• Criminal investigations involving money laundering or financial fraud.
• Requests from the Attorney General's Chambers, Bank Negara Malaysia or the Securities Commission in the course of their duties
• Reporting obligations under the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001.

The security of members' personal data is 91win88's highest priority. We continuously invest in security infrastructure and industry best practices to ensure your data is protected at all times.

Technical Security Measures

• 256-bit SSL/TLS encryption: All communications between your browser or app and 91win88's servers are encrypted using TLS 1.3 with 256-bit keys – making interception by third parties virtually impossible.
• Hashed password: Your password is never stored in plain text – it is processed using an irreversible cryptographic hashing algorithm, meaning that even in the event of unauthorised access to our data, your password remains protected
• Two-factor authentication (2FA): An additional security layer that requires OTP verification via your phone number during login or important transactions.
• 24/7 monitoring: 91win88's security systems continuously monitor account activity to detect suspicious login attempts, fraudulent activity, and other cyber threats.
• Data segregation: Personal data, financial data, and system log data are stored separately in isolated environments to minimise the risk of widespread data breaches.

Operational Security Measures

• Role-based access control — staff can only access the data required for their specific responsibilities.
• Regular security audits conducted by independent third-party cybersecurity firms.
• Mandatory data security training for all 91win88 staff who handle member data
• A clear incident response procedure — in the event of a data breach, affected members will be notified within 72 hours.

91win88 does not retain your personal data for longer than is necessary for the purposes stated in this policy or as required by law. The following is a general guide to data retention periods for different categories:

• Active account data: Retained for as long as your account remains active and for a reasonable period following account closure for support and dispute resolution purposes
• Financial records and transaction history: Retained for a minimum of 7 years in accordance with Malaysian accounting and anti-money laundering legal requirements
• KYC records (identity verification): Retained for a minimum of 5 years from the account closure date or the date of the last transaction, whichever is later, in accordance with PDPA and AML requirements.
• Customer support logs: Retained for 3 years for service quality purposes and resolution of any potential disputes.
• Technical log data: Retained for 12 months for security purposes and technical troubleshooting.
• Marketing data (where consent has been given): Retained until you withdraw your consent to receive marketing communications

Once the applicable retention period has ended, your data will be securely deleted or anonymised so that it can no longer be linked to your identity. The deletion process uses methods that ensure the data cannot be recovered.

Like most online platforms, 91win88 uses cookies and similar technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our platform.

Types of Cookies We Use

• Essential cookies (required): These cookies are required for the core functions of the 91win88 platform — including keeping you logged in, saving your betting cart, and enabling security features. The platform cannot operate properly without them.
• Performance cookies: Helps us understand how visitors interact with the platform – the most visited pages, time spent in each section, and navigation paths. This information is collected in aggregate and anonymised form.
• Functional cookies: Saves your preferences such as language, display format, and other personal settings so you don't have to reconfigure them every time you access 91win88.

Managing Cookies

You can manage and control cookies through your browser settings. Most modern browsers allow you to view, delete, and block cookies. Please note, however, that blocking essential cookies may affect the functionality of the 91win88 platform and your overall experience.

Under Malaysia's Personal Data Protection Act (PDPA) 2010 and 91win88's own policies, you have several important rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights.

To exercise any of the rights above, please contact the 91win88 privacy team by email at support@91win88.best with the subject line "Data Privacy Rights Request", along with your account number and details of your request. We will respond within 14 business days.

91win88 takes child protection seriously in the context of a betting platform. Our platform is strictly for individuals aged 18 and above only. We do not knowingly accept registrations from underage individuals, and we do not intentionally collect personal data from children.

We encourage parents and guardians to monitor their children's online activity and to use the parental control tools available on devices and browsers to restrict access to betting sites. 91win88 also applies age verification during registration as a first line of defence against underage use of the platform.

91win88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technological requirements, or new legal obligations.

• Members will be notified of any material changes to this privacy policy via their registered email or an in-app notification on 91win88, with at least 14 days' notice before the changes take effect.
• The "Updated" date at the top of this page will always reflect the latest version of the policy currently in effect
• Your continued use of the 91win88 platform after the effective date of any changes constitutes your acceptance of the updated policy.
• If you disagree with any changes made, you have the right to close your account before the changes take effect and to request deletion of your data.
• We encourage you to review this Privacy Policy page periodically to stay informed of any recent changes that may affect how we handle your data.

If you have any questions, concerns or complaints regarding this Privacy Policy or how 91win88 handles your personal data, our team is ready to assist you in Bahasa Melayu through a variety of channels.

For formal complaints regarding data privacy, please email support@91win88.best with the subject line "Data Privacy Complaint", along with your account number and full details of the issue. 91win88 is committed to responding to all privacy complaints within 14 business days and will endeavour to resolve them within 30 days.